Business Information

Business Identity

Who we are, how to reach us, and how orders, payments, shipping, and returns work.

Store name	Elaova
Legal / operating name	Elaova
Website	elaova.shop
Country of operation	United States

Contact and Location

Business address	143 Arbor Acres Rd, Albertville, AL 35951, United States
Email	contact@elaova.shop
Phone	+1 256-572-5911
Support hours	Monday–Friday, 9:00 AM – 5:00 PM

For order questions, product details, returns, or authenticity concerns, email contact@elaova.shop or call +1 256-572-5911 during support hours. Our Contact page lists what to include so we can settle your request on the first reply.

What We Do

Elaova is an online retailer of new women's socks sold to customers in the United States. Every listing shows the manufacturer brand, material, size range, and colors.

When you place an order, payment is collected securely through Shopify Payments. We fulfil and ship to the address you provide. Order confirmation and tracking are emailed to you. You can check status on the Track order page or request cancellation of an unshipped order on the Cancel order page.

Payments

Checkout is powered by Shopify Payments. We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay. We do not store full card details on our servers. Prices on product pages and in our Google product feed are shown in USD ($) and match what you pay at checkout, plus applicable sales tax.

Shipping and Delivery

We ship to	the United States
Standard shipping cost	Free on all orders
Handling time	1–2 business days
Estimated transit	2–4 business days after dispatch
Total delivery estimate	3–6 business days

Full details: Shipping Policy.

Returns and Refunds

30 days from delivery to request a return on eligible items in new condition. Refunds are issued through Shopify Payments to the original payment method. Steps, exclusions, and refund timing: Returns & Refunds.